GLOBAL SHIPPING GUIDANCE 海外在住のお客様へ
International Shipping
1.When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.
2.Add your favorite items to the WorldShopping cart.
Click “Add to Cart” of the WorldShopping banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
→Explore WorldShopping Guide for More details.
Fee
WorldShopping will charge 10% service on the “Total Product Price”*. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees (If any). See WorldShopping Fees for details. *Total Product Price=(Product Price + Domestic Shipping Fee in Japan).
Payment
About Overseas Delivery
You can request “Worldshopping" to buy itmes on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.
Explore How WorldShopping Purchases and Delivers As Your Agent to know more.
Order Cancellation/Returns
As WorldShopping buys a product on behalf of the customer, we can not accept any changes in the order such as (order cancellation, returns) once an order has been placed with WorldShopping. We request your understanding of the issue and please confirm all the product details before placing the order. For more details, please see here.
About Inquiries
Product-related inquiries: We can respond in English or Japanese. Our Contact Page
Other inquiries (regarding WorldShopping): Please contact WorldShopping directly using the links below.
* Simplified Chinese： WorldShopping Contact
* Traditional Chinese： WorldShopping Contact
* Korean： WorldShopping Contact
Delivery Time
Orders will be shipped to WorldShoppingbiz package locations in Japan within 2-5 business days.Please note that there may be a delay due to customs clearance.
Click here for WorldShopping delivery times
About Gift Wrapping
Some artist-made items may come with a box or wooden case.
For all other items, we carefully package each piece for international shipping at our gallery, and additional protective packaging is provided by WorldShopping.
Due to the fragile nature of ceramics and the need for secure packaging, we are unfortunately unable to offer gift wrapping. We appreciate your understanding.